Return and Refund Policy

Return and refund policy (incl. return form)

§ 1 Return and refund

1. Return:
You have the right to withdraw from this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the forwarder, has taken possession of the last goods. In order to exercise your right of withdrawal, you must contact Compass Rose GmbH, Kendelweg 7, 47574 Goch, Germany, Tel .: +49 (0)2823 9285520 E-Mail: by means of a clear declaration of intent in writing (eg. sent by mail or e-mail) or by telephone that you revoke this contract. You can use the attached withdrawal form, however is not required. In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

2. Consequences of withdrawal:
If you withdraw from this Agreement, we will repay all collected payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer) immediately and at the latest within 14 days from the date on which we received your notice of cancellation of this contract. We confirm the receipt of the cancellation.

For refund, we will use the same form of payment as you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

3. Exclusion or premature termination of the right of withdrawal:
The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

4. General information:
1. Please avoid damage and contamination of the goods. If possible, please return the goods in their original packaging with all accessories and all packaging components to:

Lufapak GmbH
In den Mittelweiden 22
D-56220 Urmitz

If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.

4.2. Please do not return the goods to us unfree. Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

4.3. Returns from abroad:
Abroad, the German right of withdrawal applies equally. In compliance with the defined deadlines (see AGB §5 Cancellation Policy), an order can be sent back to Compass Rose GmbH at its own expense.

§ 2 Return form

If you want to revoke the contract, please print out the following form and return it filled out.

Return form:
Compass Rose GmbH
Kendelweg 7
47574 Goch

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

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Ordered on (*) / received on (*):
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Name of the consumer (s):
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Address of the consumer (s):
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Signature of the consumer (s) / date:
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(*) Please delete as appropriate.

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